Privacy Policy
Global Genie Marketing and IT Services Pty Ltd
ABN: 28 676 213 844
Effective: 27 March 2026
1. Overview
Global Genie Marketing and IT Services Pty Ltd (we, us, our) is committed to protecting your privacy. We handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable privacy laws.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you engage with us for digital marketing, website design, or related services. In some situations, we may give you additional privacy information or a collection notice that supplements this policy.
2. What personal information we collect
The types of personal information we collect depend on how you interact with us. We may collect:
- Identity details – your name, title, gender, date of birth (where relevant), and business role.
- Contact details – email address, phone numbers, residential or business address.
- Payment and billing information – bank account details, credit card information, transaction records.
- Professional details – information about your business, your role, and your interactions with our services.
- Communications – records of your enquiries, feedback, complaints, or opinions you share with us.
- Technical information – IP address, browser type, device information, and website usage data collected via cookies and analytics tools.
If you apply for a position with us, we may also collect your employment history, qualifications, referee details, and where relevant, tax file number, superannuation information, or other details required for recruitment and background checks. In limited cases, where you voluntarily provide it (for example as part of wellbeing initiatives), we may collect sensitive information such as health details.
3. How we collect personal information
We generally collect personal information directly from you. This happens when you:
- Request a quote or engage our services.
- Contact us by phone, email, or in person.
- Fill out forms on our website or at events.
- Subscribe to our newsletters or marketing updates.
- Provide information during the recruitment process.
We may also collect information from third parties in reasonable circumstances, such as:
- Referees you have nominated.
- Publicly available sources like LinkedIn or professional directories.
- Service providers who assist us with payment processing or analytics.
When you visit our website, certain technical information is collected automatically through cookies and similar technologies (see section 9 for more detail).
4. Why we collect, hold, and use your information
We collect personal information to conduct our business and deliver our services. Common purposes include:
- Identifying you and communicating with you about our services.
- Processing payments, managing accounts, and billing.
- Providing customer support and responding to your enquiries.
- Improving our services, websites, and client experience.
- Conducting credit checks or fraud prevention where necessary.
- Managing recruitment and employment processes.
- Sending you service-related updates, such as changes to our terms or this policy.
- Marketing our services to you where permitted and with your consent.
We may also use your information for internal research, analytics, and to develop new products and services that meet client needs.
5. Direct marketing
We may use your personal information to send you information about our services, industry insights, special offers, or events that we think may interest you. You can opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email.
- Contacting us using the details in section 13.
If you opt out, we will still send you non‑marketing communications related to your existing relationship with us (such as service updates or policy changes).
6. Disclosure of personal information
We may share your personal information with:
- Third‑party service providers – for example, payment gateways, hosting providers, email marketing platforms, and analytics services. These parties are contractually bound to protect your information and use it only for the purposes we specify.
- Professional advisers – such as lawyers, accountants, and auditors, where necessary.
- Related entities – if we have any corporate affiliates or related companies (in the future), we may share information to assist with business operations.
- Authorised representatives – when you ask us to share your information with someone else.
- Law enforcement or regulators – if required by law, court order, or to protect our rights.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
7. Dealing with us anonymously or using a pseudonym
Where it is lawful and practicable, you may choose to deal with us anonymously or under a pseudonym. For example, you can make a general enquiry without providing your full name. However, for most services—such as entering into a contract, billing, or receiving personalised support—we require your identity details to proceed.
8. How we store and secure your information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
- Secure electronic systems and encrypted data storage.
- Access controls that limit who can view personal information.
- Regular reviews of our security practices.
Information may be stored in electronic format or in hard‑copy files held in our premises or secure facilities. While we strive to use best‑practice safeguards, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Cookies and website visitors
When you visit our website, we may collect information about your device and browsing behaviour through cookies, pixels, and similar technologies. This helps us improve website functionality, analyse traffic, and personalise content.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
Our website may contain links to third‑party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
10. Overseas disclosure
We may engage service providers that operate outside Australia. As a result, your personal information may be transferred to, stored, or processed in countries other than Australia. When we do this, we take reasonable steps to ensure that the overseas recipient complies with the Australian Privacy Principles or is bound by a similar privacy framework.
11. Accessing and correcting your information
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete, or out of date.
Requests should be made in writing to our Privacy Officer using the contact details in section 13. We will respond within a reasonable timeframe (usually 30 days). There is no charge for making a request, although we may charge a reasonable administrative fee for providing access.
In some circumstances, we may refuse access (for example, if it would unreasonably affect another individual’s privacy or is prohibited by law). If we refuse, we will provide reasons.
12. Making a privacy complaint
If you believe we have breached your privacy or this policy, you may lodge a complaint by contacting our Privacy Officer (details below). Please provide as much detail as possible about the issue.
We will acknowledge your complaint and investigate it promptly. We aim to respond within 30 days. If the matter is complex or requires further investigation, we will let you know and provide an estimated timeframe.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC):
13. Contact us
If you have any questions, wish to access or correct your information, or want to make a privacy complaint, please contact:
Global Genie Marketing and IT Services Pty Ltd
ABN: 28 676 213 844
Email: ved@globalgenie.com.au
14. Changes to this Privacy Policy
We may update this policy from time to time to reflect changes in our business, legal obligations, or industry standards. The latest version will always be available on our website, with the effective date noted at the top. We encourage you to review it periodically.